Strategic IT Leader Infrastructure, Automation, & Digital Transformation
13+ years driving enterprise technology strategy, infrastructure modernization, and operational excellence. Proven track record of reducing costs, improving efficiency, and aligning IT with business objectives.
Proven Expertise. Real Impact.
Enabling business growth through automation, infrastructure transformation, and secure technology leadership.
About
As a strategic technology leader with over 13 years of progressive IT experience, I specialize in transforming business operations through innovative technology solutions. Currently serving as IT Operations Manager at Dynamic Lifecycle Innovations, I oversee technology infrastructure for 300+ users across three locations.
My expertise spans enterprise infrastructure modernization, cybersecurity compliance (SOC 2, ISO 27001), cloud migrations, and cross-functional leadership. I've successfully led major initiatives including complete company relocations, network refreshes across 7 locations, and digital transformations that drive measurable business outcomes.
Professional Snapshot
Oversee IT operations across three locations for over 300 users, managing infrastructure, security, support, and applications in a hybrid environment. Lead strategic initiatives including a full facility relocation, infrastructure modernization, SOC 2 & ISO 27001 readiness, and the implementation of a KPI-driven support system.
- Reduced average open tickets by 65% and improved user satisfaction from 3.5 to 4.7/5
- Directed complete company site relocation with zero downtime
- Automated company processe using Power Platform, reducing manual workload by 80% for those tasks.
Managed city-wide IT infrastructure and operations, supporting critical systems and advising leadership on strategic technology decisions. Delivered server and network upgrades, improved lifecycle management, and provided consistent technical leadership across departments.
- upported 24/7 readiness of critical public safety infrastructure through proactive monitoring and upgrades.
- Introduced automations to improving service accountability and reduce missed steps.
- Led large-scale multi-site network infrastructure refresh across all City locations.
Directed all IT functions and technology planning across the organization. Spearheaded a cloud migration initiative, implemented disaster recovery and cybersecurity strategies, and aligned IT investments with long-term business goals.
- Transitioned legacy infrastructure to hybrid cloud, improving business agility and remote capability.
- Developed continuity planning that enabled uninterrupted operations during regional outages.
Led the IT transition during the company's headquarters relocation, rebuilding the infrastructure to support future scalability. Reduced costs significantly through vendor negotiations and managed project delivery timelines across teams.
- Achieved six-figure annual savings through vendor consolidation and renegotiation during HQ move.
- Rebuilt infrastructure to support e-commerce and logistics improvements post-relocation.
Oversaw daily IT operations, developed and enforced IT policies, led service delivery improvements, and guided team growth. Maintained core infrastructure and support systems to ensure operational continuity.
- Instituted formal IT policy framework to standardize operations and reduce ticket volume
- Facilitated professional development and training initiatives to upskill junior IT staff.
Managed the company's digital presence, supporting e-commerce and marketing initiatives. Led IT-enabled creative workflows, maintained web and ERP systems, and bridged technology with marketing strategy.
- Oversaw product data and digital asset workflows for e-commerce, improving publishing accuracy and speed.
- Coordinated ERP and web system integrations to align marketing with sales and inventory systems.
Core Competency Highlights
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Ready to discuss how I can drive technology excellence for your organization?